PRIVACY POLICY
Welcome to Vermarcsport.com.
Thank you for visiting Vermarcsport.com and reading our Privacy Policy.
Vermarcsport.com is operated by Vermarc Sport NV, with offices at Olivierstraat 95, 3111 Wezemaal, Belgium , VAT number BE 0420.964.657 (hereinafter called ‘Vermarc Sport’ or ‘we’).
This Privacy Statement explains what information Vermarc Sport collects on this website and how Vermarc Sport will use it. It is part of our General Terms and Conditions and applies to all users of Vermarcsport.com, irrespective of whether you buy a product.
1. PRIVACY
Vermarc Sport recognizes the concern of our online visitors regarding privacy, which is why at all times we process personal data in strict compliance with the EU Guidelines for the protection of the citizen, the so-called General Data Protection Regulation of 25 May 2018.
All the collected data are stored securely. This security includes working with encrypted and secure internet connections. Only people who are competent to use your data have access to the files, others do not.
2. WHAT IS PERSONAL DATA?
Your personal data is all data that is directly related to you. For example: your name, phone number, address, e-mail address or your advantage card number (passport) but also data such as your IP address or a personal number are personal data.
3. FROM WHOM WE USE PERSONAL DATA?
We receive data directly from you when you visit our website, create an account or contact our customer service. In some cases, we also use data that we have received from different parties. For example, a club or company may send us a personal number for the creation of discount codes. This will only happen if that party has previously been authorized to provide us with certain data.
4. WHAT DATA DO WE USE AND WHAT DO WE DO WITH YOUR DATA.
We use your data for different purposes. Below, you can find these different goals:
DATA TO PROCESS YOUR ORDER
Your personal data is collected in order to execute your order. We need your name, full address, e-mail and phone number. This data is necessary in order to send you your goods and to inform you of the evolution of your order. The related information to an order is necessarily kept for 7 years by the accounting law.
ACCOUNT DATA
When creating an account, you must give us the following information: your name, address of residence and possibly delivery, telephone number and e-mail address. This data is kept as long as you are an active customer with us. You can ask us to delete this data at any time. This can be done by sending us an email to accounting@vermarcsport.be.
Data following a contact with our customer service
When you have a question about one of our products or services, you can contact us by phone, e-mail or via social media (Facebook). During this contact, notes may be made to help you. This data is kept until we no longer need it to answer your question. When you send us a Facebook message they are deleted after 6 months.
DATA TO SEND YOU A NEWSLETTER
You can register yourself on our website if you wish to receive a newsletter. You will receive this newsletter only if you have given us permission. Each newsletter also gives you the opportunity to unsubscribe if you no longer wish to receive it.
TO PREVENT FRAUD
Fraud should be avoided at all times. We can, therefore, use customer data to investigate, prevent or counter fraud. If necessary, we give the client data to the Government.
DATA FOR COMPETITIONS AND ACTIONS
When you win a contest or an action, we will ask you some data. Your name, address and / or e-mail address will only be used to be able to deliver your prize.
SOCIAL MEDIA
On some pages of our website, you can find the social media icon Facebook and Twitter. In this way, you share a product that you find on your social media account. Vermarcsport.com does not have access to your social media account through this action. If you are not sure about your social media account, we suggest you check out the privacy policy of this social media.
5. WHAT DO WE NOT DO WITH YOUR DATA
Your personal data will never be resold or passed on to other people, companies or third parties.
Vermarc Sport does not store your personal data for longer than necessary to complete the tasks described in this privacy statement. We use your credit card details but do not keep them.
6. MINORS DATA
We only use the personal data of persons under 18 years of age if we have previously received written authorization from the parent or legal representative.
7. WHAT ARE YOU RIGHTS
RIGHT TO INFORMATION
You are entitled to a clear explanation of how we manage your personal data and what rights you have in relation to it. In this privacy statement, we have explained this to you as accurately as possible.
RIGHT OF INSPECTION
You have the right at any time to look at the personal data we have received from you. You can contact us via the email address mentioned above or via accounting@vermarcsport.be. Requests are processed no later than 30 days.
RIGHT OF CORRECTION
You have the right to correct or correct your personal data yourself in 'My Vermarc'.
RIGHT TO OPPOSE
You have the right to object to the processing of your data if you do not agree to the way we treat it.
DATA TRANSFER RIGHT
You have the right to receive the data you provided to us in connection with the online purchase or to transfer the data directly to another party. We can ask you to confirm that we have the right to do this last action.
RIGHT TO LIMITATIONS OF USE
You have the right to limit the use of your data. This means that we can keep your data but not use it. This right applies in some cases. If you want the application of this right, you can contact us.
RIGHT OF CANCELLATION
You have the right to have all your data deleted. When you ask us to delete your account, we will delete any information that has a direct link to you. This does not apply to information that we must keep legally bound to our accounting.
RIGHT TO FILE A COMPLAINT
You have the right to complain about how we process your data. Do you have a complaint? We will try to solve this directly with you. Please contact us via the above address or via accounting@vermarcsport.be.
8. COOKIES
In order to improve your experience when shopping on the website, we use cookies. A cookie is a piece of information that our website will place on your computer’s hard drive to track your movements while you are on the website. It will also recognize your IP address when you visit our website again.
For optimal use of our website, please accept the use of cookies. You can block cookies via the browser settings which allows you to refuse the setting of cookies. Cookies are kept so that we can constantly improve our website and offer you a customer-friendly user experience. They are used mainly for commercial purposes, but also to inform us of the country where you come from. In this way we can guarantee that you will have the appropriate currency and language.
We use functional cookies to make the use of the online store as pleasant as possible. These cookies retain the products you put in your shopping cart and ensure that you stay connected when ordering. Performance cookies keep the data of visitors completely anonymous.
Information on deleting or controlling cookies is available at www.AboutCookies.org. However, please note that if you disable the use of cookies on your computer, you may not be able to shop on our website.
At any time, you can cancel your agreement but you will have to delete the cookies that are in the settings of your browser.
9. QUESTIONS?
Do you still have questions after reading our privacy policy on how we process your data?
Do not hesitate to contact us via accounting@vermarcsport.be.
It would be our pleasure to help you!